Writing Error Messages

Novices
Computer novices may feel like they're alone these days, but the following call to IBM's help center show there are plenty of people out there who still are inching onto the information superhighway.

After a caller gave a technician her PC's serial number, he scanned a database of registered users and responded, "I see you have an Aptiva" desktop unit.

Before he could say another word, the caller shrieked and said she'd be right back.

When the customer returned, the technician asked if she was all right. The caller responded: "Had I realized you could see me, I never would have telephoned in my bathrobe."


A customer called our airline's reservation office to pay for his ticket with a credit card. My co-worker asked him, "Would you please spell the name as it appears on the card, sir?"

The customer replied, "V-I-S-A.

 

Signs That You Know It's Time To Join E-Mailers Anonymous
You wake up at 3 a.m. to go to the bathroom, and check your e-mail on the way back to bed.

Your firstborn is named Dotcom.

You turn off your Computer and are suddenly filled with a feeling of emptiness, as if you just pulled the plug on a loved one.

You spend half of a plane trip with your laptop in your lap... and your child in the overhead compartment.

You decide to stay in college for an additional year or two, just for the free Internet access.

You find yourself typing "com" after every period.com

You refer to going to the bathroom as downloading.

You move into a new home and decide to Netscape before you landscape.

You start tilting your head sideways to smile. [:-)

Immediately after reading this list, you e-mail it to someone.


Writing With Emotional Appeal
There was once a young man who, in his youth, professed his desire to become a great writer. When asked to define "great" he said, "I want to write stuff that the whole world will read, stuff that people will react to on a truly emotional level, stuff that will make them scream, cry, howl in pain and anger!"

He now works for Microsoft, writing error messages.

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